FAQs
Frequently Asked Questions (FAQs)
1. What is Kool Trend?
Kool Trend is an online store based in India, specializing in trendy, high-quality accessories. Our curated collections feature unique pieces that help you express your personal style and stand out from the crowd.
2. What types of products do you offer?
We offer a wide range of accessories, including jewelry, bags, scarves, sunglasses, and other fashion-forward items designed to complement your wardrobe and enhance your look.
3. How can I place an order?
Placing an order on Kool Trend is easy! Simply browse our collection, select the items you love, and add them to your cart. Once you’re ready, proceed to checkout, where you can enter your shipping and payment details to complete your purchase.
4. Do you deliver across India?
Yes, we deliver to all major cities and towns across India. During checkout, you can see the available shipping options and estimated delivery times based on your location.
5. How long will it take to receive my order?
Delivery times vary depending on your location. Typically, orders are delivered within 5-7 business days. Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey to your doorstep.
6. What payment methods do you accept?
We accept a variety of payment methods, including major credit/debit cards (Visa, MasterCard, RuPay), UPI, Net Banking, Paytm, and other secure payment options. We also offer Cash on Delivery (COD) for added convenience. All transactions are processed securely to protect your personal information.
7. Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes.
8. What is your return policy?
We want you to love your purchase! If for any reason you’re not satisfied, you can return your item(s) within 15 days of receipt for a refund or exchange. Items must be in their original condition, unworn, and with all tags attached. Please refer to our Return Policy page for detailed instructions.
9. How do I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s tracking service.
10. What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience! If you receive a damaged or incorrect item, please contact our customer service team immediately. We will assist you in resolving the issue as quickly as possible, including arranging for a replacement or refund.
11. How can I contact customer service?
Our customer service team is here to help! You can reach us via email at support@kooltrend.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.
12. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased and redeemed online. Gift cards are perfect for birthdays, holidays, or any occasion where you want to give the gift of choice!
13. How can I stay updated on new arrivals and special offers?
Join our Kool Trend community by subscribing to our newsletter and following us on social media! You’ll be the first to know about new arrivals, exclusive offers, and special promotions.
14. Can I suggest products or give feedback?
We love hearing from our customers! If you have product suggestions or feedback, feel free to contact us. Your input helps us improve our offerings and better serve you.
15. Is my personal information secure?
Yes, your privacy and security are our top priorities. We use industry-standard encryption technologies to protect your personal and payment information. For more details, please refer to our Privacy Policy.